Customer Logistics Manager (Order Management)
Location - Derby
Salary - up to £62,000 + car alowance + bonus
Join a dynamic and fast-paced FMCG business known for its iconic brands and collaborative culture. This is your chance to be part of a forward-thinking team, driving innovation and delivering exceptional service to customers. If you're passionate about logistics and order management, this role offers an exciting opportunity to make a real impact while advancing your career.
Key Responsibilities for the position of Customer Logistics Manager (Order Management) -
- Lead and manage the end-to-end order life cycle, ensuring efficient and accurate processing.
- Act as the main point of contact with 3PL partners, ensuring adherence to KPIs and smooth operations.
- Develop and mentor a team of coordinators and administrators, fostering growth and excellence.
- Collaborate with internal stakeholders to ensure alignment on new product launches, seasonal activities, and operational goals.
- Identify and resolve root cause issues in order management processes, driving continuous improvement.
- Implement and champion automation initiatives to streamline workflows and increase efficiency.
- Maintain a customer-first approach, ensuring excellent service and seamless communication across teams.
Key Experience Required for the position of Customer Logistics Manager (Order Management) -
- Strong background in FMCG or 3PL order management, including expertise with ERP systems (e.g., JDE or similar).
- Proven experience leading and developing teams in a high-performance environment.
- Demonstrated success in process improvement, particularly transitioning manual workflows to automated systems.
- Excellent communication skills with the ability to manage cross-functional collaboration and external partnerships.
- Proficiency in Excel, PowerPoint, and other data analysis tools to support decision-making and reporting.
If you bring these skills and are excited to explore this opportunity, get in touch with holly@pod-talent.com ASAP!
